Hey there, fellow board game enthusiast! At Bliss Board Game Sales, we’re passionate about bringing joy to your game nights. We stand behind the quality of our products, from our award-winning strategy games to our best-selling family favorites. However, we understand that sometimes a game might not be the perfect fit for your collection. That’s why we’ve created a straightforward returns process to ensure your complete satisfaction.

Our Return Policy

We gladly accept returns and exchanges within 15 days of you receiving your order. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging with all components sealed and intact.

Please Note: Due to hygiene reasons and copyright protection, opened games that are not defective are not eligible for return or exchange. This is a standard policy across the board game industry to protect both publishers and customers.

Non-Returnable Items

To protect all our customers, certain items cannot be returned or exchanged:

  • Opened Games: Any game where the shrink wrap has been removed or the components have been unsealed, unless it is due to a manufacturer defect.
  • Clearance Sale Items: All products purchased from our “Clearance Sale” section are final sale and cannot be returned or exchanged.
  • Accessories: Certain personal accessories, such as Board Game Bags and Deck Boxes, for hygiene reasons.
  • Digital Products or Gift Cards.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of delivery, email our friendly support team at [email protected] with your order number and reason for return. You can use the template below to make it easier!
  2. Wait for Approval: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
  3. Ship the Item: Securely pack the item(s) in its original packaging, include the RMA number clearly on the outside of the box, and ship it to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or ship your exchange within 5 business days.

Return & Exchange Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Bliss Board Game Sales Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of the product(s)]
  • Reason for Return/Exchange: [Please briefly explain the reason, e.g., defective component, wrong item shipped, etc.]

I have read and understood the Returns & Exchanges policy on your website.

Thank you for your assistance!

Sincerely,
[Your Full Name]

Refunds

After we receive and process your return:

  • Timing: Refunds will be processed to your original method of payment within 5-10 business days after we receive the returned item.
  • Method: The refund will be issued back to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
  • Deductions: The original cost of standard shipping is non-refundable. For free shipping orders, a restocking fee may be deducted from the refund amount if the return is not due to a error on our part.

Exchanges

If you need to exchange an item for a different one, the process is the same as a return. Once we receive your return, we will process the exchange by shipping the new item to you. You will be responsible for the shipping costs for sending the original item back to us and for the new item to be sent to you, unless the exchange is due to a error on our part (e.g., we sent the wrong game).

Defective or Damaged Items

We’re sorry if your new game arrived damaged or has missing pieces! This is rare, but it happens. Please contact us immediately at [email protected] with your order number and photos of the damage or a list of missing components. We will work directly with the publisher to get replacement parts sent to you as quickly as possible, often at no cost to you.

We hope you never need this policy, but we’re here to help if you do. Our goal is to make sure you have a fantastic experience with Bliss Board Game Sales, so you can focus on what’s truly important: enjoying your next game night!

Happy Gaming,
The Bliss Board Game Sales Team