About Our Products
What types of board games do you offer?
We specialize in a wide variety of board games including abstract games, cooperative play games, strategy games, family games, children’s games, and solo games. Our collection features award-winning titles and best sellers from around the world.
Do you carry board game accessories?
Yes! We offer a selection of board game accessories including deck boxes, board game bags, and organizational solutions from brands like Broken Token.
How often do you update your inventory?
We regularly update our inventory with new releases and popular titles. Check our “Best Sellers” section and monthly collections (like “April 2022” or “August 2021”) to see our newest arrivals.
Ordering & Account
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email that you can use to monitor your delivery in real-time.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries, excluding some remote areas and parts of Asia due to logistical constraints.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process orders within 1-2 business days, which includes payment verification and preparation of your items for shipment.
Are there any additional fees for international orders?
International customers may be responsible for local customs duties or import taxes, which are not included in the order total.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with all components intact. Please contact our customer service team at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive and inspect your returned item, we’ll process your refund promptly. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
What if my game arrives damaged or is missing pieces?
Please contact us immediately at [email protected] if your order arrives damaged or incomplete. We’ll work quickly to resolve the issue and ensure you have the complete, perfect game you expected.
Customer Service
How can I contact customer service?
You can reach our friendly customer service team via email at [email protected]. We’re here to help with any questions or concerns you may have.
What are your business hours?
Our team operates during standard business hours in the Scottsdale, Arizona time zone (MST). We typically respond to all inquiries within 24 hours.